Blog 16: Practical writing; Customer service complaint letter

10845 S.W. 112th avenue

Miami, FL 33176

March 20, 2014

Danny Figueredo

Manager

BrandsMart U.S.A

160515 Dixie Highway

Miami, FL 33157

Dear Mr. Figueredo:

I’m writing this letter to you and the customer service department on behalf of my uncle, Chris Gargano. On March 17, 2014, he received delivery of appliances he purchased at your store. Although the delivery truck contained the stove, dishwasher, and microwave, my uncle realized that the refrigerator he was expecting was not there. Upon calling the warehouse to find out why the refrigerator was not onboard, a warehouse worker informed him that it had been delivered to someone else. My uncle assumed that the delivery elsewhere was a mistake but was told that it was not an error. My uncle was told that even though he indeed bought the refrigerator, the company has a policy of delivering appliances to the person with an earlier delivery date even if that person bought the refrigerator later than the first person.

We believe this is an unfair policy. My uncle bought the refrigerator before the other person, and he and my cousin were in dire need of one since they had recently moved back into their place after being in hotels for weeks. We strongly recommend that you change this company policy to one that honors the agreement your store makes with the customer.

Sincerely

Kevin Manning

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